Privacy Policy
Last Updated: November 6, 2025
Cape Weight & Wellness, PLLC (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and how you can manage your information.
This policy applies to all services, websites, telehealth platforms, messaging systems, and communication methods operated by Cape Weight & Wellness, PLLC, including Tebra, RingCentral, and Spruce Health.
1. Information We Collect
We may collect the following types of personal and health-related information from you:
- Personal Identifiers: Name, address, phone number, date of birth, and email address.
- Health Information: Medical history, treatment details, medications, allergies, or information shared during consultations (protected under HIPAA).
- Payment Information: When you pay for self-pay services (e.g., weight management or aesthetics).
- Communication Data: Information provided through calls, texts, emails, Spruce messaging, or Tebra forms.
- Technical Data: Device type, IP address, and browser data for website analytics and performance.
2. How We Use Your Information
We use your information to:
- Provide clinical, telehealth, and wellness services.
- Schedule and manage appointments.
- Send appointment confirmations, reminders, or follow-up information.
- Communicate through HIPAA-compliant platforms (Tebra, RingCentral, Spruce).
- Process payments for self-pay services.
- Maintain accurate health and administrative records.
- Comply with applicable laws, regulations, and professional standards.
We do not sell, rent, or share your personal information for marketing purposes.
3. SMS/Text Messaging Compliance
Cape Weight & Wellness, PLLC may contact you via SMS or text message for appointment scheduling, reminders, or updates directly related to your care.
SMS consent is not shared with third parties or affiliates.
You may opt out of text messages at any time by replying “STOP” or by contacting our office directly. Standard messaging rates may apply.
4. How We Share Your Information
We share information only when necessary to provide services or comply with the law, including:
- Authorized staff members directly involved in your care.
- HIPAA-compliant service providers such as Tebra, RingCentral, and Spruce Health.
- Payment processors (for self-pay services).
- Legal or regulatory entities when required by law or subpoena.
We do not share SMS consent, personal information, or health information with marketing affiliates or non-affiliated third parties without your explicit consent.
5. HIPAA and Protected Health Information
Cape Weight & Wellness, PLLC complies fully with the Health Insurance Portability and Accountability Act (HIPAA). All medical and mental health records are stored, accessed, and transmitted in accordance with HIPAA privacy and security standards.
6. Data Security
We use administrative, physical, and technical safeguards to protect your data, including encrypted messaging platforms, secure servers, and restricted access. While we take every precaution, no system is entirely immune to risk. You acknowledge that communications over the internet, email, or SMS may carry some inherent security limitations.
7. Your Rights and Choices
You have the right to access or update your personal information, withdraw consent for communications, and request deletion of non-clinical information when legally permissible.
8. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand visitor behavior and improve user experience. You can disable cookies in your browser settings without affecting access to care or services.
9. Links to Third-Party Sites
Our website and communications may contain links to third-party platforms (e.g., Tebra, Spruce Health, or RingCentral). We are not responsible for the privacy practices or content of external websites.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on our website with a new “Last Updated” date.
11. Contact Information
Cape Weight & Wellness, PLLC
200 Worcester Ct., Falmouth, MA
243 Main St., Suite 1, Buzzards Bay, MA 02537
📞 508-682-1987 | 508-501-6247
📧 capeweightandwellness@gmail.com
🌐 www.capeweightandwellness.com